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July 25, 2024
Message boxes in modern software
As the chief developer for a software company, I would never let one of the developers create a message box, or user interface message starting with “oops…”
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April 4, 2022
Helpdesk and Service Management conference attendance figures
This was a response I posted in response to another blog.
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April 4, 2022
How I learned to touch type
I am a quick touch-typist, and I love this skill.
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April 4, 2022
ITSM software cost, ROI and consulting fees
Should the initial price of software be more or less than the price of professional services to support that software?
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April 4, 2022
ITSM Vendors discussion
What happens when 3 major ITSM Vendors get together for a chat about the industry?
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April 4, 2022
The bookshelf that created helpdesk software
After more than 16 years in the software development business, this development-room bookshelf needs a good cleanout to make way for new material.
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April 4, 2022
The virtual password of the helpdesk tech support agent
Taken from a post a I wrote a few years ago.
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